Frequently asked questions

Our cookies weigh about 113 grams which is relatively higher than other cookies in the market. Each of our 12 original cookie flavours are concocted in detail to offer a unique experience with every flavour. Each flavour has a bespoke name and tells a story that comes to life with every bite. They are chef made, small batch artisanal cookies made using the finest ingredients.

Our core collection has 12 original cookie flavours with bespoke names.

Our cookies weigh about 113 grams each!

We have the single piece box, 4 box, 6 box and 12 box available.

We are located in Ramnagar, Coimbatore. Please visit our contact us page for more information.

Never! Literally, never. We bake cookies from open to close, every day.

Yes, at checkout please add your message at the mentioned section.

We bake literally every day. So, you do not have to place an order in advance unless it is a bulk order where in you could send us your requirement to krumbleandchip@gmail.com

Yes, we have partnered with Kovai Delivery Boys to offer deliveries from our cloud kitchen to locations around Coimbatore.

We aim to deliver the same day or next day depending on the time the order has been placed. We will send out an email once the order is out for delivery.

We do not accept cash on delivery. Payment needs to be done online on our website while placing the order.

The rates mentioned on the cookie product page is the final price. We do not give any discounts.

​​For any collaborations or partnerships, please reach out to krumbleandchip@gmail.com

At this time, we don’t offer any of our products to other retailers.

At this time, we are not franchising.

Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email krumbleandchip@gmail.com and let us know what’s going on. We will do our best to make it right.

We will be able to accept order change or cancellation requests any time before we bake your cookies. Kindly reach out to us at krumbleandchip@gmail.com for a quick resolution. Unfortunately, we will not be able to change anything or cancel the order once the cookies have been baked for you.

We are working on it. Shipping will soon be available nationwide.

Email us at: krumbleandchip@gmail.com and we will get back to you as soon as possible.